Refund Policy
We aim to be fair and clear. If anything here is unclear, email [email protected] and we will help.
Scope
This policy covers purchases made directly from vomog (for vomog, paid digital travel guides). If you purchased through a third-party marketplace, please follow that seller’s refund process.
Digital products (guides, downloads, access)
- Cooling-off (UK/EU consumers): You may cancel within 14 days of purchase if you have not downloaded the file or accessed the content beyond a trivial preview. By downloading/opening full access immediately, you acknowledge and agree that the right to cancel may be lost.
- Quality issues: If the file is corrupted, inaccessible, or not as described, contact us within 14 days. We will first attempt to replace or restore access; if we cannot, we will refund you.
- Duplicate charges: If you were charged more than once for the same item, we will refund the duplicate payment(s) after verification.
What is not refundable
- Change of mind after substantial access or download of the digital content.
- Issues caused by unsupported software or device configurations where the product functions as described on supported platforms.
How to request a refund
- Email [email protected] with the subject “Refund request”.
- Include your order ID, the email used for purchase, date of purchase, and a short note describing the issue.
- For quality/access issues, attach a screenshot or error message if possible.
Assessment and timelines
- We review requests within 3 business days and usually resolve within 5–10 business days.
- Approved refunds are returned to the original payment method. Bank processing times may vary.
Pricing, taxes, and currency
Prices are shown in the currency indicated at checkout and may include applicable taxes or VAT depending on your location and the payment processor’s rules.
Chargebacks
If you initiate a chargeback, we may suspend access to the content during the investigation. We encourage contacting us first so we can resolve issues quickly.
Contact
vomog · Reg. No. 23069724 · Flat 23, Allen Oval, Butlerbury, PE16 6RY, UK · Phone: +44 8904 838836 · Email: [email protected]